RESPONSE TO COVID-19
The health and safety of our employees and our community is of the utmost importance to us. We are doing our part to help stop the spread of COVID-19 where we can, and want to share an update on the steps we are taking.
Our store will temporarily have limited hours of operation. We will continue accepting and processing orders at mvproshop.com. Please be aware there is a potential for delay in the processing of your order. You can also reach us by sending an email to firstname.lastname@example.org.
We’d love to stay connected with our community to continue to support one another. Please feel free to reach out at any time, and share your thoughts on Instagram and Facebook.
Please see below for a list of commonly asked questions related to COVID-19 and how it is impacting our business operations.
Can I contact customer service?
Yes! Our customer service team is available to help answer your questions. Email is the best option as our teams are working remotely.
For online related inquiries, please email email@example.com.
Where can I return my products?
Items purchased at the Store can only be returned to the store location.
When will my credit card be charged?
Payment will be captured in full at the time the order is placed. We will continue accepting and processing orders on mvproshop.com at this time.
How quickly will I receive my order?
We want to confirm, we are still constantly processing orders from mvproshop.com. Once the order ships, transit via USPS can take 1-6 business days depending on the destination.
Can I make changes to my order?
Orders are processed upon receipt. Unfortunately, we are not able to make any changes once an order has been placed. Please reach out to firstname.lastname@example.org with any questions and we will be happy to assist.